At LDVA, our mission is to advocate for Louisiana veterans and their families and connect them with the benefits they’ve earned through military service. By providing your feedback on our services, you help us continue our standard of superior customer service and support.

How likely are you to recommend the Louisiana Department of Veteran Affairs to another veteran in need?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Not at all likely, 10 = Extremely likely

What was the primary reason for the score you gave?(Required)

What is one thing the Louisiana Department of Veteran Affairs could do to improve your experience?(Required)

If you would like to provide feedback regarding specific services received (nursing home, benefits, cemeteries, or education,), please select an option here:

Veteran Homes

Facility name where your loved one resides:(Required)

Upon entering the facility and when approaching staff, were you greeted by staff?(Required)

Yes

Did the area you visited appear clean and tidy?(Required)

Yes

Please explain:

Were the staff attentive to the needs of your loved one?(Required)

Yes

Please explain:

During your discussions with staff, were you treated professionally and respectfully?(Required)

Yes

Please explain:

Were your interactions with our business office cordial and professional?(Required)

Yes

Not Applicable

Please explain:

Were you invited to participate in your loved one’s Quarterly Care Plan Conference?(Required)

Yes

Do you have a positive working rapport with your loved one’s Social Service Counselor?(Required)

Yes

Please explain:

Were you made aware of facility activities and events?(Required)

Yes

Please explain:

Do you feel your loved one is provided the opportunity to participate in activities of their choosing?(Required)

Yes

Please explain:

Are you present at meal times or had the opportunity to dine with your loved one during lunch?(Required)

Yes

Were you satisfied with the meal and interaction of staff during meal time?(Required)

Yes

Please explain:

Are you satisfied with the overall quality of care provided by our clinical staff?(Required)

Yes

Please explain:

On a scale of 0 to 10, how likely are you to recommend our facility to others based your overall impression?

0	1	2	3	4	5	6	7	8	9	10

0 = Not at all likely, 10 = Extremely likely

What is your overall rating of the facility?

0	1	2	3	4	5	6	7	8	9	10

Veteran Benefits

How would you rate the overall professionalism of our Veterans Assistance Counselor?

0	1	2	3	4	5	6	7	8	9	10

0 = Not at all likely, 10 = Extremely likely

How would you rate the overall professionalism of our Veterans Service Office environment?

0	1	2	3	4	5	6	7	8	9	10

0 = Not at all likely, 10 = Extremely likely

Would you recommend our services to other Veterans and their families?(Required)

Yes

Please explain:

Do you feel that all of your questions or concerns were addressed?(Required)

Yes

Please explain:

Did the Veterans Assistance Counselor clearly explain the next steps you need to take, if any?(Required)

Yes

Please explain:

Is there anything else you would like to share or suggest to help us improve our customer service?

Veteran Cemeteries

Facility name where your loved one resides

Did you feel the staff treated you and your family with compassion and respect?(Required)

Yes

Please explain:

How would you rate the overall appearance and maintenance of the cemetery grounds?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Extremely Poor, 10 = Exceptional

How would you rate the accessibility of the cemetery (roads, signage, parking, etc.)?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Extremely Poor, 10 = Exceptional

Did the staff provide clear and timely information about eligibility, burial options, and procedures when requested by you to the cemetery?(Required)

Yes

Please explain:

How satisfied were you with the communication you received from cemetery staff (phone, email, or in-person)?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Very Dissatisfied, 10 = Very Satisfied

Was the public services area and facilities clean, stocked, easily accessible and/or helpful?(Required)

Yes

Please explain:

How was the condition and cleanliness of the facility utilized (committal shelter)?(Required)

How likely are you to recommend our cemetery to other veterans based your overall impression?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Not Likely at All, 10 = Very Likely

Veteran Education Opportunities

How likely are you to recommend the assistance provided by your School Certifying Official (SCO) for processing your VA education benefits to other veterans or dependent students?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Not Likely at All, 10 = Very Likely

How likely are you to recommend the support provided by your LaVetCorps Navigator for connecting you with campus resources, VA services, or community support to other veterans or dependent students?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Not Likely at All, 10 = Very Likely

How likely are you to recommend your campus as a supportive environment for veterans or dependent students to others?(Required)

0	1	2	3	4	5	6	7	8	9	10

0 = Not Likely at All, 10 = Very Likely

Contact Information

Please note the below fields are optional and that your feedback is confidential.

Veteran's Name

First Last

Your Name

First Last

Phone

CAPTCHA

Feedback Survey

Veteran Homes

Veteran Benefits

Veteran Cemeteries

Veteran Education Opportunities

Contact Information